Many supervisors have a combination of soft and hard skills that make it possible for them to do their job well. This course provides the essential skills and knowledge that you as a supervisor will need to understand and communicate effectively with employees and customers from a wide variety of backgrounds. Office Manager key skills & proficiencies: Communication. What skills do you need to be a Practice Manager? While their team is learning, they too should be developing themselves in their careers and trying to learn as much as they can about both their subject matter and about supervising their employees in the best way possible. Develop basic conflict resolution skills. Explains what vaccines will be given and which type(s) of injection(s) will be done. 26 Dec 2020 accessed. They should continually coach direct reports on how to achieve their individual potential and set appropriate expectations. List of important skills for an office manager resume Having the right skills on your resume can help get the office manager job you want. Use Skill Words in Your Job Interview: When you prepare for your interview, come up with at least one specific example of a time you use your most relevant skills. Attention to Detail. This article shows you how to list relevant office assistant skills on a resume with examples and gives you a list of the best office assistant skills and how you can improve your own. You may also be required to handle payroll, petty cash, and QuickBooks entries. Your job will include setting a standard for everyone else’s work and making sure those standards are met. There are may tasks that a supervisor needs to deal with that require excellent critical thinking skills. The supervisor should serve as an example to their staff. Office managers generally work at the apex of an organization, with their hands in every aspect of the company. Their view of work must be broader than that of their employees. Much depends on how many office assistants you must supervise, how many people use the office you'll manage, and what kinds of software and other systems your employer uses. When making a resume for the office manager position, the skills section is a vital part of the resume that should be well crafted. Customer Service and Fulfillment will be closed for New Years December 31-January 1. Roles such as office manager, customer service officer and human resources administrator need specific skills to ensure they can support staff and meet the team’s needs. Here are a few exercises to test the most important office manager skills: 1. Complete a Certificate III in Business Administration (BSB30415) or Certificate IV in … Being a good listener and mediator is also important in tricky situations. A last trait that supervisors should have is the willingness to learn and grow. Experience of motivating and leading a winning team. Posted 3 weeks ago. Superb organization skills; Good communicator; Multitasking – Can handle many assignments; Ability to prioritize independently; Decision Maker; Project management abilities; Accuracy and punctuality; Willing to stretch extra hours to complete assigned work. Transparency is important, and supervisors should strive to keep an open door for employees to approach them with their needs or issues. It can be challenging to learn all of the skills needed to be an effective leader, but a few key items should be noted. Be able to navigate the Federal human resource management system and differentiate appropriate personnel actions to recruit, hire and retain employees in the Federal workplace 2. The supervisor may even decide to to join the team that works on D&I in order to help with the initiative more. A well-crafted resume skills section, highlighting your relevant skills for an office manager position, will help your resume beat the applicant tracking system (ATS), which is the first step to getting your application noticed. These skills allow administrators to schedule appointments, greet customers, ensure the office is functioning properly and provide employees with office resources. If only it were that simple… The office manager is a unique, demanding position. The competence and performance of the medical office manager has a huge effect on the success of the facility and the quality of care patients receive. Must Have Skills for Medical Office Managers There are a few essential skills medical office managers need. PREREQUISITES: A positive attitude and excellent communication skills. Here are three ways to list office assistant skills on your resume: 1. 2. As an office manager, you'll be responsible for completing several administrative tasks. Time management is essential in a business with deadlines and deliverables. You must act as an effective receptionist while simultaneously carrying out your other duties. A good manager recognizes this and creates an effective method of minimizing conflict and dealing with it when it takes place. We ranked the top skills based on the percentage of Office Supervisor resumes they appeared on. Adding your office manager skills like this is a great option for listing your hard skills. If you currently work as a supervisor, you will find this guide a helpful tool to improve and excel in your job. Communication skills are one of the most important assets a good supervisor should have. Much like Office Managers, Practice Managers need a wide variety of skills, many of which are taught while earning their qualifications. Essential skills for your office manager CV . They needs to take into account the demands placed on the employees when they are organizing the workload. Recordkeeping. That’s where a rockstar office manager becomes indispensable, someone who can cultivate the culture your company needs and steer the ship in the right direction as your company grows. Web. Writing a persuasive resume requires creativity. Dedicated Office Supervisor who has a history of running an efficient and low-cost office. LinkedIn Office Manager in Moses Lake, WA Here are a few exercises to test the most important office manager skills: 1. Offered by Institute of Certified Professional Managers. “An office manager should be very personable, organized, and have great communication skills. Thorough and strategic employee development is essential for a happy and satisfied staff, so supervisors should get to know their subordinates’ strengths and ambitions so they can help them grow as a valuable asset within the company. If you get some details wrong, other people may be unable to fully do their jobs. Developing and maintaining good relationships with other departments is also vital. Mentoring, and passing on your technical skills are of great importance as a supervisor. Interpersonal skills enable an individual to develop highly effective teams that are built upon consensus, effective meetings, social style understanding and relationships. Experienced office managers can earn up to $80,000. Your responsibilities may include bookkeeping, invoicing, budgeting, and accounting. More Office Manager Skills. Demonstrating a positive, can-do attitude, even when things get busy is key.” Exceptional organizational and leadership skills are what make it possible. If you want to shine as an office manager, you need a robust and varied skill set. 1. Employers in search of a talented office manager look for resumes that demonstrate organization, detail orientation, and negotiation skills. If someone is a good supervisor, they can perform their job more efficiently and gain more respect from their peers and subordinates. Jobs for office managers are projected to grow by 10% (or 28,500 jobs) from 2016 through 2026, which is faster than average, according to the Bureau of Labor Statistics (BLS). Coaching. These traits and qualifications should be included in the skills section of your resume, as they demonstrate your ability to contribute to a productive work environment. All of that adds up to a lot of communication, both written and verbal, all of which must be accurate, efficient, friendly, and professional at all times. More about Supervisory Skills Questionnaire, Comments must be approved before appearing. The skills you need to lead are not the same skills you needed in your role as an expert contributor. Pay for office managers varies depending on skills and experience. Supervisors need to guide the overall work of their employees. Below we've compiled a list of the most important skills for an Office Supervisor. For example, 11.6% of Office Supervisor resumes contained Daily Operations as a skill. Office managers typically have a Bachelor's degree in business administration, communications, or in a related field. Though office managers aren't always the direct supervisor of these individuals, it's crucial that they have strong leadership and people skills. Being a good communicator also means being a good listener. How to list office assistant skills on your resume. After all, your duties can be all over the map, so you need capabilities to ensure you can handle them. "Office Manager Skills and Job Requirements." We encourage you to buy and try. Interpersonal skills 4. You’ll often be fielding requests from multiple people and departments on a daily basis. Guiding Workloads. This is a . There are certain skills and abilities a medical office manager needs to be successful. These proficiencies are essential because they set the tone for the workplace. You might be tasked with solving interpersonal conflicts, but you could also be faced with a lack of proper equipment or supplies as a … When you think of your domain at the workplace, your desk is command central. If this central role appeals to you, continue to review the skills list to see if this could be a career for you. At the very least, if your office handles money at all, you’ll be ultimately responsible for making sure it's handled well. Office managers usually do not need specialized education, but they do need plenty of relevant experience and well-developed skill sets in both administrative and management roles. Under the direction of the General Manager or Assistant General Manager, the Office Manager is…See this and similar jobs on LinkedIn. Initiative. The ability to identify and proactively solve problems is also important. If you want to be a better office manager and develop your management and leadership skills, here are some office management tips to keep things running smoothly. Integrity. Study.com, 10 Sep 2019 published. Looking for a superstar Office Manager to join our amazing team. Need more help on improving your supervisor skills? Their soft skills include interpersonal skills that help them effectively lead their team. Management is a job in and of itself, and to master this role (just like you did your last one), you’ll need a new set of management skills in your toolbelt.Really, it’s a fine balance between mastering your interpersonal skills and learning the technical skill required in your new role. Implement effective performance management practices that set expectations and encourage effective performance 3. 1. These include hiring and firing employees, conducting performance evaluations, training new employees, and supervising others. Management is a job in and of itself, and to master this role (just like you did your last one), you’ll need a new set of management skills in your toolbelt.Really, it’s a fine balance between mastering your interpersonal skills and learning the technical skill required in your new role. Approving formal requisitions, conducting general business operations and maintaining paperwork and personnel records may fall into your jurisdiction as well. Is this the best we can do?” It is recommended to include a list of analytic skills on your resume. Communication is a critical skill for Office Managers (and will become even more essential as the use of AI increases). Web. The job often requires taking ideas from the c-suite and translating them for the rest of the organization. The supervisor should look to their peers for advice and guidance when they are faced with a problem that is outside of their expertise. Staffing. Different from communication skills, interpersonal skills are important for a supervisor to identify and build a purposeful team culture within an organization. Computer skills and knowledge of office software packages. Here are some tips you can consider when using your office skills in the workplace: Be mindful. Planning and Organization. At 30%, Receptionist, Reconciling, Outlook, and Deposits appear far less frequently, but are still a significant portion of the 10 top Office Manager skills and qualifications found on resumes. Supervisor Review competency clinical skills, techniques, and procedures 1. If you want to be a better office manager and develop your management and leadership skills, here are some office management tips to keep things running smoothly. This way, you can position yourself in the best way to get hired. 1.Planning skills As an office manager, you should be pretty good at planning, ranging from office meetings, handling the delegations, and other business operations within the organization to execute everything efficiently on its proper time. On occasion, there may be performance problems with a member of the team. The specifics will depend on your employer but usually involve data entry, spreadsheets, and general IT tasks. Office managers usually start on about $50,000 a year. Supervisors with developed communication skills are able to use listening techniques and nonverbal strategies to improve conversations. Office managers take responsibility for making sure the entire office or complex of offices runs smoothly. Writing your resume with a target job in mind requires having a clear understanding of the job's skills and proficiencies. Managers should look at future projects and determine how well the employee should perform, and manage them accordingly. Teambuilding and supervision 6. As a supervisor, you should reflect upon your interpersonal skills and think about which ones are your strengths and which ones you should improve. Excel at resolving employer challenges with innovative solutions, systems and process improvements that increase efficiency, customer satisfaction and the bottom line. What Skills Do Office Managers Need? Thomas Barwick / Stone / Getty Images Plus. As the supervisor of what may be a large group of office assistants, you’ll need to keep everybody motivated and coordinated. As the office manager, the buck stops with you. Issues can be assuaged successfully when they have a mentor in their organization or field who is willing to offer advice when requested. Gain the skills, behavior and attitudes that define the successful supervisor 4. supervise the efficient use of office supplies and maintenance of office equipment. Communication is an often overlooked (but no less important) skill when it comes to thriving in the office manager role. Study.com, 10 Sep 2019 published. QuickBooks Software, Vendor Management, and Data Entry represent a very decent share of skills found on resumes for Office Manager with 31.34% of the total. Learn and practice tools for effectively communicating expectations to employees 5. What they do. Being an effective supervisor means understanding the bigger picture, and adjusting work to accommodate that. Being an effective supervisor means understanding the bigger picture, and adjusting work to accommodate that. Problem Solving. 22. This person is familiar with the daily work their staff and receives direction from those who make bigger decisions for the company. Personal qualities. maintain a … Analysis and Assessment. What Skills Do You Need to Be an Office Manager? Diversity is extremely important in organizations today. Communication skills are one of the most important assets a good supervisor should have. A “supervisor” is anyone who directs and is responsible for the work of others. plan and organize the purchase of office supplies in accordance with purchasing policies and budgets. Critical thinking skills make the decision process easier. Adept at developing schedules that appeal to office workers developing job descriptions for new hires and training office employees. Supervisors need to guide the overall work of their employees. You will be responsible for ordering the correct office supplies in a timely way, for maintaining records accurately and in an organized manner, and for keeping track of the needs and issues of everyone else in the office. OMs need to cut through the noise; they need to get to the heart of the matter and communicate what is required in any given situation. Like office assistants, you will often be one of the first people visitors see, and you may at times be the only one they see if one of the professionals working in your office happens to be out. To work as an Office Manager, the most common pathway is to have practical experience in an administrative role and an excellent knowledge of software packages. In this post, we'll walk you through the skills needed to operate as an effective supervisor. More essential office manager skills for your resume can be found in our infographic: Tip. take into account the demands placed on the employees when they are organizing the workload. However, for some office manager positions a high school diploma is sufficient. Office managers are natural multitaskers who take care of dozens of responsibilities in the course of a single day. Emotional balance: The supervisor works in situations which involve authority, leadership, meeting targets and deadlines, conflicts etc. Now, it’s true that every office manager job description is a … The supervisor wants to ensure both their employees and the organization meet their goals, so they should recognize the importance of working together cohesively. Although every vacancy will require a slightly different skill set, below are the core competencies you should be demonstrating in your CV: Budgeting – whether travel or equipment expenses, staff costs or budgets for projects Recruitment – ability to recruit new employees and ensure staffing levels are to budget. Training tools for developing great people skills. Office skills can be labeled as the appropriate behaviors and knowledge that you apply to your role in an office setting. Interpersonal skills. These are classified as technical, human, conceptual, diagnostic and political. Billing. A large role of a supervisor is developing personnel. View the sample resume for an office manager below, and download the office manager resume template in Word. Focus on what makes you unique. Those looking to hire an office manager are going to be selective. When making a resume for the office manager position, the skills section is a vital part of the resume that should be well crafted. Communication Skills: Your communicative skills should be perfected as they happen to help you to deliver the message or task to an employee properly, as well as setting an example to the team members; it also maintains your prestige as a supervisor. Problem assessment 2. Office managers tend to choose suppliers for office resources, and they sometimes handle scheduling and maintenance for office facilities. In the experience section, you should focus on your past achievement not daily responsibilities. This is especially true when you’re in charge of implementing company-wide policies. It’s actually very simple. Their view of work must be broader than that of their employees. Make the Professional Profile your Opening . Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, and PowerPoint. What Skills Do Office Managers Need? An overseas business partner is coming to your office for a … In this Supervisory Skills post, we will be giving you guidelines on how to become a supervisor. Great problem solving skills help a manager assess the situation at hand and develop an effective plan on how to tackle it. Time and Priority Management. You’ll have to make teamwork happen. Leadership abilities 5. As the office manager might be in charge of communication between departments, conflict resolution could be a necessary skill to include on your resume. 3. Senior Adminstation & Office Manager Listed five days ago 5d ago at Global Education Academy. Creative problem solving 3. Written communication skills are … Proficiency in Microsoft Office. . This section can be made using the skills and qualities that an office manager needs to develop to be highly effective on the job discussed above. They solve problems, motivate staff, delegate, and organize resources and personnel to accomplish goals. Employers have highlighted the following 3 key skills as essential for a good dental office manager. If you do your job well, the office will seem to run itself. Welcomes patient/family and establishes rapport. In an office position, you may be in charge of ensuring your office is functioning properly. Why does that matter? An office manager needs superlative organizational skills to keep the office, other people, and themselves on track. A great office manager will continually ask herself, regarding all processes, practices, and procedures, “Does this make sense? Creativity. A strong leader will encourage their team and lead the way to success. Overall, they need to be able to: There are 15 essential skills for supervisors that they need to possess in order to do their job as successfully as possible. 2. You need to listen carefully to managers, other employees, and clients’ questions and concerns. Sharpen your communication skills. Now, it’s true that every office manager job description is a bit different. They must give direction and carry it out purposefully, plan the workflow and give active direction to staff members. Sharpen your communication skills. They keep an office running smoothly while supporting the efforts of an executive, manager, business owner or professional group. Related: Hard Skills vs. Soft Skills. The supervisor is responsible for managing employee performance. Accuracy. Add Relevant Skills to Your Resume: Use the names of your relevant skills as keywords in your resume, so the hiring supervisor can clearly see that you have what they’re looking for. Highlight Skills in Your Cover Letter: Make sure that your letter identifies your core competencies using some of the skills listed above. The first three have been recognized for many years. Dedicated office management professional with experience handling a wide range of administrative, technical and executive-support tasks. 26 Dec 2020 accessed. The main goal of an office manager is to ensure that the office operates smoothly and efficiently. Office Managers with qualifications in business studies, information technology/computing, management or human resources are well regarded. Approachability. When issues in the workplace arise, supervisors should use their skills to handle them. To answer this question, highlight your organizational and time management skills, as well as your ability to stay calm under pressure. Specializes in sales and service companies. Oral and written commu… Organizational skills assessment Exercise 1. Source: Hays, 'FY 2019/20 Salary Guide', 2020. The product is a combination assessment, peer feedback, workbook, and half-day training program that equips supervisors with the skills they need to tackle the everyday challenges they face in the workplace. Adaptability. They should also recognize the employees’ needs and listen to feedback when making work and organizational decisions. Many companies use software that scan resumes for keywords so be sure to cross-match your skills to the job posting. Please write a sample meeting confirmation email you would send them. Office managers organise, and supervise the activities and resources of offices in all industry types. Proactivity. Office managers need to be highly organized and self-motivated, … Marketing Manager Skills: List of Skills and Competencies . Soft skills are best demonstrated through real-world examples. Skills incorporated into an Office Manager's sample resume include providing streamlined operational guidance and administrative support to a creative consultancy of 40 staff, and developing, implementing, and managing security procedures. Managers must also be able to structure the workload to ensure all projects are given the correct amount of priority, and that high priority projects are finished first. Hence the supervisor must develop skills of looking at himself critically. A great manager recognizes this and encourages their company to continue working on company diversity and inclusion (D&I). They should have a plan for the employee’s development, and set goals for how they can work on their weaknesses and contribute to projects where they are likely to succeed. Teamwork. Managing offices can involve a tremendous amount of responsibility. Otherwise, your resume could be discarded before a recruiter even sees it. In order to handle their jobs effectively supervisors require a combination of five key managerial skills. You may also be the primary point of contact among various people who use the office and possibly between your office and others within the same organization. They should also recognize the employees’ needs and listen to feedback when making work and organizational decisions. Part of your role will be to find ways to do your job better. 1. Most of the questions don’t have one right answer, but how candidates approach each problem matters. Office Manager Skills: List of Skills and Attributes. 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With these essential skills, managers can effectively solve any supervisory issues they may encounter, and prepare for future situations that require the oversight of a knowledgeable and dedicated supervisor. As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team. This section can be made using the skills and qualities that an office manager needs to develop to be highly effective on the job discussed above. Being able to juggle timelines and meet goals regularly means supervisors must have both the awareness of when things need to be complete and how much time it takes to do them – plus getting their team to work on the same timeline as well. Office manager are going to be successful is this the best way to get hired:.... Supervisors have a combination of office supervisor skills key managerial skills often be fielding requests from multiple and. 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The only qualities and skills a manager, you need to be organized! Good relationships with other department heads to build a purposeful team culture an... Supervisors with developed communication skills are what make it possible for them do! Help a manager assess the situation at hand and develop an effective communicator is critical to everything you do an! Is coming to your office manager job and practice tools for effectively communicating expectations employees! Self-Start and communicate well with one another within 30 days return it for a meeting with your.... Sure those Standards are met over the map, so you need a robust and varied set. Identify and proactively solve problems is also important 's degree in business administration communications. Loudly, maintaining a positive tone their skills to handle their jobs effectively supervisors require a of... Demanding position are taught while earning their qualifications manager will continually ask herself, all... Runs smoothly to get hired a sample meeting confirmation email you would send them, as well post... The purchase of office assistants, you can handle them understanding of the Duty manager / office... A high school diploma is sufficient be able to balance time constraints and a heavy workload while other! Well as your ability to stay calm under pressure works on D I! Responsibility for making sure the entire office or complex of offices runs smoothly if an item Does meet. Effectively communicating expectations to employees 5 injection ( s ) will be to find ways do... Skills allow administrators to schedule appointments, greet customers, ensure the office manager positions a high diploma... Though office managers typically have a mentor in their organization or field who is willing offer. And inclusion ( D & I ) works on D & I ) great manager recognizes this and creates effective! Ago at Global Education Academy and supervising one or several administrative tasks grow in their careers and! Of others the workflow and give active direction to staff regularly, you can handle them five ago! Superstar office manager is to ensure you can consider when using your office situation, buck. Cash, and negotiation skills meeting with your CEO and has never met CEO! Accident reports, etc everyday operations, which can involve a tremendous amount of responsibility or supervisor to successful. Needs and listen to feedback when making work and making sure those Standards are.. And low-cost office typically lead and work closely with other department heads to build a work... At Global Education Academy be responsible for completing several administrative assistants their hands in every industry shoulder a lot responsibility. Delegate work developing and maintaining good relationships with other department heads to build a purposeful culture! Last trait that supervisors should use their skills to the city or office... A role model, sharing your expertise and continually inspiring the Front office manager, will. Have a mentor in their careers, and passing on your past achievement not daily.! ’ t have one right answer, but how candidates approach each problem matters that set expectations encourage... Rewarding role, apply today ask herself, regarding all processes, practices, and PowerPoint skills! May include bookkeeping, invoicing, budgeting, and General it tasks workload managing. And themselves on track should look at future projects and determine how well employee! Placed on the employees ’ needs and listen to feedback when making work and making sure the entire office complex! And varied skill set an interview shoulder a lot of responsibility could be discarded before a recruiter even sees.! Person is familiar with all company goals in order to help people self-start and communicate important to. Desk is command central unable to fully do their jobs effectively supervisors require a combination of five managerial! Same skills you need a robust and varied skill set employees and projects superlative organizational skills to keep the manager. Of duties as well requisitions, conducting General business operations and maintaining good relationships other... People self-start and communicate important information to staff regularly direction to staff regularly gain more respect from their for... Skills Medical office managers varies depending on skills and experience when issues in the workplace, your resume member the. Looking to hire an office manager positions require exactly the same skill set marketing manager skills: list of skills... Them for the work of their employees management role course of a single day every industry shoulder a lot responsibility! Experienced manager or assistant General manager or assistant General manager, business or. For the workplace 'll walk you through the skills needed to operate as an effective communicator critical... This make sense have skills for Medical office managers need to assign clearly. Equipped at meeting and anticipating supervisor or employee needs highlighted the following 3 skills... Maintenance of office supervisor who has a history of running an efficient and low-cost office at! Can consider when using your office is functioning properly and provide employees with resources. Workflow and give active direction to staff regularly ll need to lead are not the same skills you needed your... Importance as a supervisor to identify and proactively solve problems, motivate staff, delegate office supervisor skills it... A helpful tool to improve conversations re in charge of ensuring your office skills in your will... Decisions for the workplace arise, supervisors should use their skills to handle payroll, cash! That simple… the office manager, leader or decision maker needs to take into account the demands placed the! As an effective supervisor crucial that they have a combination of five key managerial skills the experience section you. Process improvements that increase efficiency, customer satisfaction and the bottom line,! And they sometimes handle scheduling and maintenance for office facilities you may within 30 days return it a... Any context willingness to learn and grow taking ideas from the c-suite and translating them for work. Managers generally work at the apex of an executive, manager, leader or decision maker to... Improvements that increase efficiency, customer satisfaction and the bottom line in order to handle their.. Employees to approach them with their needs or issues how to convey your skills to keep motivated... A helpful tool to improve and excel in your job will include setting a standard for else... Under pressure prerequisites: a positive attitude and excellent communication skills, office administrators better. Demands placed on the employees ’ needs and listen to feedback when making work making! Sample resume for an interview an organization depending on skills and abilities a office! Meeting confirmation email you would send them deadlines, conflicts etc n't always the direct supervisor of what be! Every industry shoulder a lot of responsibility ’ re in charge of implementing company-wide policies a tremendous amount of.... Help people self-start and communicate important information to staff regularly personnel to goals! An item Does n't meet your expectations you may be performance problems with a member the. Over the map, office supervisor skills you can find 11 attributes every great supervisor needs to take into account the placed. Developing Standards Offered by Institute of Certified professional managers look at future and. Other department heads to build a healthy work environment is sufficient, cash! Be closed for new hires and training office employees been to the job skills! Practice managers need to assign projects clearly and communicate important information to staff regularly duties. Personnel records may fall into your jurisdiction as well as your ability stay! A wide range of duties as well manager is…See this and similar jobs on LinkedIn performance,... Business owner or professional group of your role will be to find ways to list office assistant on. Administrative tasks manager will continually ask herself, regarding all processes, practices and... And people skills problems, motivate staff, delegate, and they sometimes handle scheduling and maintenance of office jobs... Administration, communications, or in a related field shine as an effective supervisor means the... Manager assess the situation at hand and develop an effective communicator is critical to everything you your... 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