", "The Ryanair issue is infuriating. Go to Paypal and they should refund you but that's more in their terms and conditions and it's not embedded in law like credit cards. The amount was £263 which included priority boarding and seats in row 3. Travel refund update: readers on holiday flights and trains Guardian Money readers tell us if BA, Ryanair, easyJet, Eurostar and others have have given cash back. However, you do not need to accept this offer. explains more about how we use your data, and your rights. Message to all Ryanair Group Airlines Customers Refund Update The processing time for cash refunds is taking far longer than normal as we are processing over 1,000 times the normal volume of cancellations. Travel, to answer the most pressing questions about travel and money. 07:39, 9 JUL 2020. The law hasn't changed so while the airline or tour operator can offer the choice of a voucher or a refund credit note it remains a choice. The budget airline has confirmed that it ⦠A caller asked the experts about flights from the UK to Berlin and London to Bergerac in France with Ryanair. Tips including how to get a refund from Ryanair, after the airline delayed millions of repayments for holidays that should have taken place months ago. We have cleared over 90 per cent of the cash refund ⦠Thousands of customers are yet to receive their money, There are always big stories on WalesOnline - don't miss any with our daily email. “We call on the CAA to take immediate action against these unauthorised screen scrapers to ensure that they provide airlines with accurate customer contact info so that we can process these refunds directly to our customers. You can search and check travel insurance policies via search engines such as Confused.com or Travelsupermarket, which both offer coronavirus cover policies depending on your circumstances. Some people may want to accept a voucher. Jill explains: "It is tricky with Paypal. Tui, EasyJet, BA and Ryanair update as new countries could be added to the quarantine list It comes after Ryanair also gave an eight to ten week time frame for ⦠You have to rely on your travel insurance.". McDonald's new McNuggets won't be around for very long, here's when you can get your hands on them, The legendary doorman people knew as 'Geez' who sorted out nightclub's drug problem, Lawrence White brought things under control at one of Swansea's legendary nightclubs, which had been plagued with issues, M&S New Year Dine In for two returns today for just £15, The infamous M&S Dine In meal deal is back with delicious options for New Year's Eve, KFC Vegan Burger finally returns to menus but only for a limited time, KFC has announced the nationwide return of the Vegan Burger. Ryanair refunds announced as airline gives update to customers waiting for money. 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Miles Brignall. Many policies will not cover you if you go against FCO travel advice. Over 90% of Ryanair customers were accommodated with free flight moves, flight vouchers or cash refunds by the end of July. Jill says: "If you are booking trips going forward many policies will exclude coronavirus cover but the good news is many new policies have come out that do cover it. Ryanair has confirmed that customers who had their UK flights cancelled will be offered a refund. Martin Lewis offers crucial Ryanair update. If you have been affected by a bereavement of an immediate member of your family within 28 days of your intended flight date and you do not wish to travel, we will provide a full refund upon application. Must admit that I didn't expect it yet! The holidays did not take place but Ryanair emailed offering a gift card or refund. Ryanair: Ryanair refund update - See 78,565 traveler reviews, 8,491 candid photos, and great deals for Ryanair, at Tripadvisor. For more info see below. Contacting credit or debit card companies is fine for most but if you booked through PayPal. Jill Starley-Grainger, travel blogger from JetSet Journeys, says: "The unfortunate fact is the holiday company is not responsible if the trip goes ahead and you cannot travel due to your own personal circumstances. Must admit that I didn't expect it yet! Since then Ryanair have not contacted the caller, who cannot get through via phone or the website chatbot. Experts have now revealed everything you need to know about getting your money back and booking travel in the second half of 2020. Jill says: "If the flight went ahead you are not due your money back and you would have to go to your insurance.". We also have 75% fewer staff available to process ⦠It is a fast changing situation.". Ryan Boland says: "You absolutely can (turn down) vouchers. If your flight has been cancelled you have been notified by email and SMS and given the option of a travel voucher valid for 12 months, or refund, or rebook your journey. Answer 1 of 8: I received a full refund from Ryanair on 11th September for Malaga to Liverpool flights on 22nd July. However, despite UK law stating flight refunds need to be paid within seven days, thousands of customers are yet to receive their money. RYANAIR flights have returned to the skies in recent weeks after months of planes being grounded amid the coronavirus pandemic. “I booked flights in January. As airlines and travel operators process millions of refunds many customers have reported jammed phone lines and a lack of communications, while others are concerned about future travel in the current conditions. Additionally, the airline says it will have paid all May refunds and most June refunds by the end of July. Photo: Ryanair Ryanair struggles to cope with refunds. It will affect flights during September and October, including to a host of popular tourist destinations. It means those who booked with a third party travel agent - and not directly through Ryanair - could have been using a website claiming to be an authorised agent of the airline, Ryanair says. The amount was £263 which included priority boarding and seats in row 3. But you should only travel with people in your support bubble. RYANAIR is just one of many airlines that have been forced to cancel flights in the midst of the coronavirus pandemic. ... Ryanair has clarified its refund policy after the UK advised against non-essential travel to Spain on the weekend. “Thousands of our customers are still being prevented from receiving their cash refunds due to unauthorised screen scrapers who made bookings on Ryanair using fake customer email addresses and virtual credit card details that don’t belong to our customers. 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More info. Ryanair claims “screen scrapers” supply the airline with fake information, which means it cannot contact its customers for refunds. We are working our way through the small remaining balance. You can unsubscribe at any time. Immediate family members defined by Ryanair: Spouse; Civil Partner; Children (including adopted/step children) Parents (including step parents) Ryanair issues update on refunds to passengers with Spain holidays booked. Since then Ryanair have not contacted the caller, who cannot get through via phone or the website chatbot. Another frustrated customer, who says the budget airline has encouraged her to take a voucher over a cash refund, said: “I’m appalled with their service. Sometimes theyâll include recommendations for other related newsletters or services we offer. Please confirm your refund request is for the following a partial refund of one of the flight or a specific customer included in this reservation? You're going to have to keep refusing these offers if you want to get your cash back.". âRyanair wonât refund the cancelled flight my late husband booked for meâ Plus: holiday options for a blow-out 60th birthday; and should I renew my passport before or after Brexit? Ryanair: Ryanair refund update - See 78,441 traveller reviews, 8,477 candid photos, and great deals for World, at Tripadvisor. ", "Always pay by credit card if you can and debit card as another option. In accordance with Ryanair's General Terms and Conditions of Travel government tax refunds are subject to a reasonable administration charge of £17/20EUR per person/per booking. explains more about how we use your data, and your rights. Ryanair has been hit with a flurry of refund requests in the last three months, as the airline grounded most of its fleet and canceled nearly all flights. Budget airline Ryanair has revealed why some customers are still waiting for cash refunds for cancelled flights dating back to March. “They’ve recently sent two emails with a voucher that we have not asked for. Avoid making big purchases through Paypal if you can.". “Any customer who has booked via an unauthorised third party screen scraper should contact Ryanair directly to seek their refunds and they will be processed quickly.”. Ryanair said of its refund process: âRyanair has issued in excess of â¬750m in cash refunds, vouchers and free moves. The numbers also include passengers who had accepted a voucher or rebooking instead of cash, North Wales Live reports. You have to be mindful there is the potential for entering lockdown in Spain. By. Jill says the best way to get money back for cancelled flights is to contact your card provider, as she did with a different airline that was delaying repayments. According to Ryanair, the delay for some customers comes down to “unauthorised screen scraping”. It also promised to refund “most” customers with flights booked in June by the end of last month. Despite UK law stating flight refunds need to take place within seven days, customers have been offered vouchers instead or have simply not heard from the airline since missing their holiday. Christine Younan Lifestyle and Travel Reporter. Julia Brookes In their latest refund update, Ryanair has said vouchers and free changes to other flights are being issued for cancelled flights. When you subscribe we will use the information you provide to send you these newsletters. "The law on cancelled flights is still seven days for a refund if you're flying with a UK or EU airline like Ryanair. Eddie Wilson, CEO of Ryanair, has given millions of travellers an update as to when they will receive their refund claims for flights which were impacted by coronavirus. Ryanair boss Michael O'Leary has issued an update to customers on refunds as the government also urges against all but essential travel to Spain. "There is FCO advice for Spain advising against non essential travel so you would be making any existing travel insurance invalid if you went. The advice is that policies are out there that will cover you if you enter a local lockdown or if you are medically affected by coronavirus. Update 9.30pm Tue 28 Apr: Some Ryanair customers who recently received a voucher have just told us they've had a new email from the airline saying that if they don't use their voucher before the expiry date in 12 months' time, they will receive a full cash refund. “ screen scrapers ” supply the airline goes bust it may no longer be accepted is McDonald 's adding Curry. Make sure it will affect flights during September and October, including to a cash refund screen ”... We will use the information you provide to send you these newsletters customers with booked! 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